Spring & Summer 23

FAQ

  • Cancellation, Exchange, and Return

    You have the right to: 1. Cancel your order within 14 days after your purchase 2. Exchange your order within 30 days after the delivery is made 3. Return your order within 30 days after the delivery is made

  • Complaint | What do I do?

    Please contact us at: web@copenhagenshoes.com +45 2020 0179

  • The delivery time for items in stock

    The delivery time for items in stock is typically 3-5 business days. All our packages are insured and come with a track & trace number. Once your package is shipped, you will receive a tracking number.

  • Gift/Gift wrapping - Extended exchange guarantee.

    If your order is a gift, you can choose the day you will be giving the gift in the shopping cart, and we will change the start date of the exchange period accordingly. We will also wrap your gift beautifully for free, just choose "add gift wrapping" in your shopping cart.

  • Contact us

    Call or write to us. You can reach us between 9:00am-3:00pm on all weekdays. We strive to respond as quickly as possible, and always within 24 hours (on weekdays). Phone: +45 2020 0179 Email: web@copenhagenshoes.com

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